Gift Voucher Terms & Conditions
Gift Vouchers Terms & Conditions
- Gift vouchers are valid for 12 months from the date of purchase.
- No extensions will be given. Once the voucher has expired it becomes null and void.
- Gift Vouchers are available in denominations of £10 with a £10 minimum.
- Gift Vouchers can only be used in a single transaction; and cannot be exchanged for cash. No change or refund will be given.
- Gift Vouchers may be used for goods or services of a higher value, on payment of the difference.
- Gift Vouchers will not be replaced when lost, damaged or stolen.
- Gift Vouchers will be subject to verification at time of presentation.
- Gift Voucher only valid at The Potter’s house pottery.
- Physical Ceramic vouchers can only be redeemed in the store. E vouchers are can be used online.
- In the event of any dispute, the decision of The Potter’s House pottery is final.
The Potter’s House pottery reserves the right to amend these terms & conditions without prior notice.
The Potters House Pottery Voucher Policy
- Introduction
These terms and conditions govern the use of both e-vouchers and physical vouchers purchased from The Potters House Pottery, located in Muir of Ord, Scotland. By purchasing or using a voucher, you agree to these terms and conditions.
- Purchase and Redemption
- Vouchers can be purchased in-store or online via our website.
- Vouchers are redeemable for any products or services provided by The Potters House Pottery.
- Vouchers cannot be exchanged for cash and are non-refundable.
- Validity and Expiry
- Vouchers are valid for 12 months from the date of purchase.
- Expired vouchers cannot be redeemed or reactivated.
- Usage
- Vouchers must be presented at the time of purchase.
- If the value of the purchase exceeds the value of the voucher, the balance must be paid by the customer.
- If the value of the purchase is less than the value of the voucher, the remaining balance will be retained for future use within the validity period.
- Lost or Stolen Vouchers
- The Potters House Pottery is not responsible for lost, stolen, or damaged vouchers.
- Lost or stolen vouchers will not be replaced.
- Fees and Charges
- Any fees, such as activation or dormancy fees, will be clearly disclosed before purchase.
- The Consumer Rights Act 2015 prohibits unfair or excessive fees.
- Refunds and Exchanges
- Vouchers are generally non-refundable and cannot be exchanged for cash.
- Consumers have the right to a refund or exchange for faulty or misrepresented goods, including vouchers.
- Combining Offers
- Terms should not require consumers to spend the full value of the voucher in one transaction.
- There is no limit on the number of vouchers that can be used in a single transaction.
- Proof of Purchase
- Proof of purchase may be required for redemption or any inquiries related to the voucher.
- Company Insolvency
- In case of company insolvency, consumers may face difficulties redeeming their vouchers. Understanding the legal implications and available options is essential.
- Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of the UK.
- Contact Information
- For any questions or concerns regarding vouchers, please contact us at www.thepottershouse.scot
- E: info@thepottershouse.scot
- Tel:07711178585
Pottery Painting
When booking online there is a £5 deposit person to secure your space, this is refunded at the end of your session.
Pottery painting is priced per item. Prices range from £14 to £55 and includes your bisque item, underglazes, glazing and firing.
There is a non-painters fee of £5 per person for those in the studio who choose not to paint pottery.
Hand & Paw Prints
There is a £5 studio fee Baby handprints and pet pawprints painted onto pottery.
Clay Impressions are £55 for a single hand or pawprint and £75 for 2 prints.
There is a studio fee of £5 for staff to decorate your clay impression for you.
Clay & Wheel Services
Wheels can be hired for £15 per hour and clay can be purchased either in full 12.5kg bag (prices vary depending on clay) or for £2 per kg.
We are happy to fire pieces you have made either during a wheel hire session, or in your own time so long as you are using clay purchased from us.
Greenware Kiln firing is £15 per shelf
Glaze Kiln Firing is £25 per shelf